Skip to main content

TeamViewer

  • Hits: 5396

Support Lifecycle

Support Lifecycle

A new release of EQM 365 Rental will hold both general enhancements with constant improvements in usability and new compelling business functionality. In addition the solution will be upgraded to follow the enhancements and functionality changes in Microsoft Dynamics 365 Business Central.

New main releases of Microsoft Dynamics 365 Business Central will be provided by Microsoft in Q1 and Q3 every year. These releases will hold a significant number of new functionality in the application. Technological modernization and upgrades might also be a part of a main release.

EQM 365 Rental: Last major version will be released no later than 1 month after Business Central

Upgrades of EQM 365 Rental will be delivered related to the lates Business Central version. It will be important to be on the latest version of Business Central in order  to be able to receive the latest fixes and features of the EQM 365 Rental software.

Read more …Support Lifecycle

  • Hits: 5572

Service Level Agreement (SLA)

Service Level Agreement (SLA)

Armada Dynamics is committed to provide a high level of support to our customers and partners worldwide. Our goal is to provide a solution to your service request as soon as possible and with the highest possible quality. This we will strive to achieve by providing the correct resources, technical or functional. First line of support will be experienced consultants in our support team and second line of support will be our most experienced resources.

In addition to the possibility to contact Armada Dynamics by mail and phone, we also offer the possibility to register the issue at hand in our helpdesk system. In our Knowledge Database you will find solutions to common inquiries. If required we will also be able to connect to your desktop or server, using TeamViewer, to solve a specific problem remotely.

For customers requiring an extra or specific level of support it will be possible to sign a customer specific Service Level Agreement.

  • Online support is available to all customers 24/7 through the Knowledge Database
  • Customers with helpdesk support might register the issue in the Helpdesk
  • Direct phone call from 8am to 4pm CET, Monday to Friday – Just call +47 22 09 45 80
  • Via email This email address is being protected from spambots. You need JavaScript enabled to view it.

Read more …Service Level Agreement (SLA)

  • Hits: 4780

Knowledge Database

Knowledge database

Bulk items

  • Rental Equipment that is handled in quantities, such as scaffolding, fences, tents, furniture, etc. This type of equipment is defined as Items.

Unique units (objects)

Rental Equipment that can be identified uniquely, through serial numbers or equipment numbers. This type of equipment is defined as Objects, and has three levels:

  • Object Group
  • Object Type
  • Object

Additionally, Objects may be sub-categorized in Manufacturers Model (model and make)

Rental Kits

Rental Kits are “Bill-of-Material” that can be setup with Items and Object Types. These Rental Kits are used as templates, and can be modified at the contract line level.

Availability Calendars

Use the Availability Calendars to plan activities/rentals and get an overview of the status of the different equipment at the different dates. From the Availability Calendars, you can open the Rental Contract or create a new Rental Contract for the specified date. Three different availability calendars are available:

  • Object Type Availability
  • Object Availability
  • Bulk Item Availability

Fast On-Rent and Off-Rent Processes

The process of creating new Rental Contracts can follow a “quick-entry” process or can also follow a more formal process, including starting from a Rental Quote and go through dispatching the equipment from the warehouse, and returning all equipment in one window. The process selected may also be dependent on the different rental cases, e.g.

  • Quick-entry for customers coming to the locations to start the contract and pick-up the equipment
  • The formal process to plan the picking, shipping and collection of the equipment

Quote to Contract in one click

You can create Rental Quotes, where you can choose to reserve the equipment for the customer. A Rental Quote may be created with different Quote Types, making it possible to Archive and reuse the different quote types as the customer chooses. From the Rental Quote, a Rental Contract is created by clicking one button.
The Rental Quotes are setup with different quote statuses, Quote Expiration Date (with option to archive expired quotes) and its possible to Measure won against lost quotes.

Copy Contract Capabilities

It is easy to copy a Rental Contract or a Rental Quote to a new Rental Contract or a new Rental Quote. In this way, you will be able to copy previous contracts/quotes from on customer to another customer, or you can copy a contract if a customer wants a similar contract as the customer has had before.

Exchange/switch objects in a contract

If a Rental Object is broken or for some reason a Rental Object must be exchanged with another object, you can exchange/switch the object with another object. The object that replaces the original object will follow the price structure of the original object (e.g. if stair pricing is applied).

Re-Rent capabilities

The solution allows you to use Re-Rent Objects, where the cost and the income is assigned to the Re-Rent unit, allowing you to make sure that you are making money re-rents in general and on the transaction specifically.

Rental Contract Statistics

From the Rental Contract, you are able to see full statistics for the contract. You can see the rental and sales income so far, the estimated values for the next invoice, the next month and the next three months. Additionally, you can also see costs that are assigned from purchase invoices (e.g. transportation costs and other services). The Rental Contract Statistics provides a “Score Card” for the Rental Contracts.

Rental Insurance Charges

Rental Insurance Charges are based on a percentage of the rental income for the equipment. The charges are based on the net or gross rental charges. It is possible to define the different equipment that shall be part of the Rental Insurance Charges.

Combine Rental Invoices from multiple Rental Contracts

It is possible to setup customers with “Combined Invoices”, which means that customers that have several contracts can receive one invoice per Customer, Bill-to Customer (e.g. Head Office) or Customer Projects.

Functional Tests (initiated at deliveries, returns or manually)

You can define Functional Tests at the Object Type level, and these can be defined as mandatory at returns and/or deliveries. From the Functional Test, you can “Green-tag” the unit or you can create a Workshop Order to repair the Object. The costs from the repair can be charged to the customer or the cost may be assigned internally.

Planned Services, Maintenance and Certifications (Service Schedules)

You can set up planned/scheduled services, based on a counter on the units (there are two possible counters), on dates or on a combination of the two counters or combination of one counter and a date. It can also be what happens first out of e.g. 1 000 hours or 10 000 kilometers/3 months.

“Ad-hoc” Services

Workshop Orders/Services can be created “on the fly”, e.g. if equipment has been deemed as needing repair or general maintenance. These services may also be scheduled in the Availability Calendars, making the units non-available for rental. You will also be able to either charge this repair internally or you can charge the customer that had the unit last (found from the object’s rental history).

Read more …Knowledge Database

  • Hits: 6076

Book demo

Want a demo?

Book a demo and see the possibilities you get with EQM 365 Rental. 

Book demo here

Please fill out the form below. One of our representatives will contact you within 24 hours. We appreciate your interest and look forward to work with you.

Read more …Book demo

  • Hits: 6749

Armada Dynamics AS

Contact us

Americas:
Armada Dynamics Inc.
(USA, Canada, Mexico, Carribean)


Sales:
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Support:
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Certifications